Creating a reservation with Revo Flow is extremely easy and intuitive!
On any screen or view, we can select the button appearing on the upper right side of the App.
The App shows the following screen:
1. Customer data:
Click on the icon to search for a client who has previously made a reservation in your restaurant, or click on New Client to enter your information and continue with the reservation.
Regular customer: Customers who have previously made a reservation are already stored in our database. We use the search engine to locate them. We can do it by name, surnames, phone number or email. When we start writing, Revo Flow starts to filter through all our customers until we find him or her. The process is agile and very fast. Once located, simply click on the name to select it.
New customer: Continuing with the previous example, you enter in the search engine a phone number to check if the customer has it in the database, but the system shows no results. At this moment, you click on the button New Client and keep on entering the information about the customer. You will see that the phone entered previously does not have to be written again, it already shows
Also, if you are sure that the customer does not exist in our database, you can click on the button New Client without entering any information beforehand.
Note: In the Back Office, you can choose which fields are required to add a client. In this way, if you want to make sure we have the email of all your customers, to later send a campaign by email, you mark it as required, so that no customer will leave that field unfilled.
2. Reservation data:
To continue with the reservation, enter the rest of the data:
People: Number of people for the reservation. If they are more than 5, click on and enter the desired number.
Date: The system shows the current date by default. But you can click on to select any date.
Note: To select other months or years, dwipe with your finger from right to left or vice versa.
Service: Click on the service where you want to make the reservation.
Reference: Select a reference from the list. You can register them in the Back Office.. For example, you can use the references to indicate which agency, hotel or people have made the reservation, in case you want to have statistics or if they are getting some kind of fee, etc.
Origin: Select the origin of the reservation from the list. Phone, web, widget are just one example. A reason may be purely statistical.
Note: References and origin are both non-required fields, so if you are not interested in having these data, simply do not enter them when making a reservation.
Hour: Depending on the selected service, we can have one or more hours available to make the reservation. Select the desired time.
Tables: If you know where diners will sit at the time of booking the table, select it. If not, and if the tables are prepared hours before the service, it can be assigned later.
Free places: The view shows 2 data:
8/26 - It tells us the occupied capacity from the total the room can hold.
CAPACITY: 4 - Shows the total capacity of the tables selected for the reservation.
Status: Select the status of the reservation: Pending or Confirmed.
Note: When making a reservation, you can set up in the Back Office if you want the customer to get all the details by email. If this option is activated, we can also set up whether or not they can confirm the reservation and even if they can cancel it by mail. All these options are fully editable in [Settings] (http://revoflow.works/admin/config/settings). In this way, we can suit the system to our taste.
- Notes: Use this field to indicate any request made by the customer makes about the reservation. For example: The customer says that they would like to sit at a table overlooking the sea.
3. Reservation products: Add products to the reservation. Depending on whether Flow is used as a standalone application or associated with Revo Xef, it may make sense or not to use this option.
An example: There’s a special dish that requires more processing time than usual and you need to know in advance how many servings are requested. So, you could associate this product with the reservation, to get this information quickly and easily.
Another example would be, if you sell tickets in advance, to use this products option and even collect them.
To add products:
- Simply click on
- Use the search engine to find the products.
- Select the product(s).
Note: To remove an added product from the list, click on it again and it will be deleted.
- Finally click on to confirm the selection.
4. Creating Reservations:
Once all the previous steps have been completed:
Click on to create a reservation.
You can also perform other actions :
In case you have edited the reservation and do not want to save the changes.
PAY: Pay for the added products.