- STATUS: ACTIVE


1. PRELIMINARY CONSIDERATIONS
2. HOW TO CONFIGURE REVO HANDY?
3. HOW DOES IT WORK?
4. PRINT IN THE KITCHEN WITH REVO HANDY
5. HOW TO PROCESS RETURNS FOR ORDERS MADE IN REVO HANDY
6. POSSIBLE ERRORS AND HOW TO FIX THEM


Revo Handy is our all-in-one terminal. We can manage orders, print tickets, process payments, all on a single device.


1. PRELIMINARY CONSIDERATIONS

  • If a customer wants to add Revo HANDY to their Revo XEF account, they must request the corresponding payment terminal from their bank.

  • To process card payments through Revo HANDY, the bank/payment gateway application must be installed, configured, and functioning correctly on the payment terminal.

  • Adding Revo HANDY (handheld device-payment terminal) to a Revo XEF account counts as an extra device on the corresponding account.

  • In case of receiving the payment terminal without the Revo HANDY application, we must follow the steps in the following article Application registrations in the dataphones.

When starting the configuration of the Redsys virtual gateway, we will receive an email from Redsys with the FUC number.

Additionally, we have access to the Redsys administration module, where we can obtain all configuration details and view all transactions.

Note: To use Revo HANDY, it is not necessary to configure a payment gateway, as the device itself includes it.


2. HOW TO CONFIGURE REVO HANDY?


There is no need to configure anything in the back-office; we only need to activate the Revo HANDY license in the Revo XEF account.


From this point, we can now work correctly with the Revo HANDY app.


3. HOW DOES IT WORK?

1. Open tables and manage orders

Open tables, add products, and modify orders. Our entire product catalog from Revo XEF is also available on our Revo HANDY terminal.



2. Quick view

We always have all the information for each order at hand:



  • Table number/name.
  • Number of diners.
  • Waiter who opened the account.
  • Time when the account was opened.
  • Account reference.
  • Order products.
  • Total account amount.

3. Process payment and close the account on the same device

We process the payment and close the order in the Revo XEF software directly from Revo HANDY.

The payment screen allows us to:



  • Collect a card payment.
  • Record a cash or other payment methods.
  • Leave a tip.
  • Split the bill (equally or by items).

4. Print tickets and receipts

We can use the same device to print both purchase tickets and receipts.



5. Manage take-away orders too

All orders from Revo XEF are available in our Revo HANDY, including take-away orders.



6. Restaurant status at a glance

Revo HANDY features two types of visualizations that allow us to see the status of our restaurant and manage orders quickly.

Table map:



  • Rooms.
  • Tables with status colors.
  • Number of diners.
  • Button for synchronization of open commands.
  • List of open orders.

List of open orders:



  • Tables with status colors.
  • Number of diners.
  • Quick view to see the order.
  • Button for synchronization of open commands.

7. Revo HANDY Menu

Revo HANDY includes a menu with various options. We can access it by tapping the r of REVO.

This menu allows us to see the following options:

  • Synchronize: Synchronize changes from the back-office.

  • Direct Sale: Create a POS order (order without an assigned table).

  • Cash Control: Cash control options. More details below.

  • Preferences: Configuration options. More details below.

  • Need Help?: Revo HANDY app support options. More details below.

  • Log Out: Log out of the Revo HANDY app.

    7.1 Cash Control

    Under Cash Control, we find the following options:

  • Open Shift/Close Shift: Open or close a shift.

  • Deposit/Withdrawal: Make a cash deposit or withdrawal.

  • X Report: View and/or print the X report (Shift summary).

  • Z Report: View and/or print the Z report (Summary of all day’s shifts).

    7.2 Preferences

    In this section, we find various settings:

  • Language: Change the language of the Revo HANDY app.

  • Order - Remember plate order: Remember the plate order after sending a product to the kitchen in an order.

  • Order - Keep orders open: Keep orders open after processing a payment.

  • Menu - Quick entry: Ask for the number of diners when selecting a menu.

  • Menu - Simplified view: Do not display menu details.

  • Rate: Select the price or percentage rate to use in the Revo HANDY app. If no rate is selected, the app will use the default standard rate.

  • Cashier: Select the cashier to work with in the Revo HANDY app.

    7.3 Need Help?

This section provides two options to help resolve any doubts about the Revo HANDY app.

  • Quick Guide: View a quick guide to understand the basic functionality of the Revo HANDY app.
  • Support: View the Revo HANDY support article.

4. PRINT IN THE KITCHEN WITH REVO HANDY

To correctly print orders created in Revo HANDY in the kitchen, the Print Revo HANDY Orders option must be enabled in the Preferences section of the REVO menu in the Revo XEF app.



5. HOW TO PROCESS RETURNS FOR ORDERS MADE WITH REVO HANDY

For now, returns can only be processed correctly with Comercia CaixaBank.

To do this, we must have the Redsys Pinpad integration activated and configured. Revo XEF needs this integration to communicate with the terminal and process the return to the customer's bank/card.

If we do not have the Redsys Pinpad integration set up in the back-office and try to process a return in Revo XEF for an order made with Revo HANDY, the return will be processed correctly in the Revo XEF app, but the money will not be refunded to the bank. Therefore, the customer will need to manually process the return using the terminal with the bank's app.


6. POSSIBLE ERRORS AND HOW TO FIX THEM


ERROR MESSAGES WHEN LOGGING IN

1. Device not active: After entering the credentials, you may encounter this error message when logging in.

This message indicates that the device is not active and that the device limit for the account has been reached.

Remember that Revo HANDY functions as a new device within Revo XEF.



2. Incorrect username or password: This error means the credentials were not entered correctly.



3. Data could not be sent or received, check the internet connection: This error means the device has no internet connection. We need to check the internet connections.



CONNECTIVITY ERROR MESSAGE

Data could not be sent or received, check the internet connection: This error means the device has no internet connection. We need to check the internet connections.



THE APP CLOSES WHEN PAYING

When attempting to pay with a card, the Revo HANDY app closes, and a message appears indicating that Revo HANDY has stopped.

This means that the Smartpay (BBVA) or SmartPOSComercia (CaixaBank) payment application is either not installed or not correctly configured on the terminal.

When pressing the card icon, the payment app should automatically open to process the corresponding payment.


Revo HANDY App is Blocked:

1. First, close the Revo HANDY app from the background apps and reopen it.

2. Once the app is open, double-tap on the version number (e.g., "v2.1.1") (located at the bottom right).

3. The Debug Mode screen will appear. We must ensure that Server is set to Production and press SAVE. This will "reset" the app.



4. Log in again.

If the previous steps do not work, close the app again, reopen it, and go to the same screen. However, instead of pressing SAVE, press DELETE APP’S DATA.
If none of the above works, restart the device.