- STATUS: ACTIVE


1. PRELIMINARY CONSIDERATIONS
2. HOW TO SET UP REVO HANDY?
3. PRINTING TO KITCHEN WITH REVO HANDY
4. POSSIBLE ERRORS AND HOW TO SOLVE THEM


Revo Handy is our all-in-one terminal. We can manage orders, print tickets, process payments, all on a single device.


1. PRELIMINARY CONSIDERATIONS

  • If a customer wants to add Revo HANDY to their Revo XEF account, they need to request their bank for the Android terminal model PAX A920 (BBVA or Nepting) or ITOS CM5/CM35 (Comercia, CaixaBank).

  • To be able to make card payments through Revo HANDY, we must have the payment application Smartpay (BBVA), SmartPOSComercia (CaixaBank), or Payment (Nepting, France) installed, configured, and functioning correctly on the terminal.

  • Adding Revo HANDY (order-terminal) to a Revo XEF account counts as an additional device on the corresponding account.

  • In case we receive the terminal without the Revo HANDY application, we must provide REVO with the FUC/Commerce number, fiscal name of the business, and CIF of the company. These details are obtained when configuring the Virtual POS.

When starting the configuration of the Redsys virtual gateway, we will receive an email from Redsys with the FUC number.

Additionally, we also have the Redsys administration module where we can obtain all the configuration data and view all transactions.

From here, internally, we will directly request the bank to activate the Revo HANDY app on the terminal assigned to the customer, and the bank will correctly activate the application.

Note: To use Revo HANDY, it is not necessary to configure a payment gateway; the device handles it on its own.


2. HOW TO SET UP REVO HANDY?


Firstly, we need to activate the Revo HANDY licence on the Revo XEF account.


INTEGRATION CONFIGURATION

1. Access the back-office of Revo XEF.

2. Click on Integrations.

3. From the Add button, search for Handy.

4. Click on Add to add the integration.



5. Fill in the following information:



  • Active:

  • Name: Identifying name of the integration.

  • Test: Disabled

  • Payment Gateway: Comercia (Caixa Bank), Nepting (France), Adyen, or SmartPay (BBVA).

6. Click on Save.


From here, Revo HANDY would be correctly configured.


3. PRINTING TO KITCHEN WITH REVO HANDY

To print orders created in Revo HANDY correctly to the kitchen, we must have the Print Revo HANDY Orders option activated in the Preferences section of the REVO menu in the Revo XEF app.



4. POSSIBLE ERRORS AND HOW TO SOLVE THEM


When trying to pay by card, the Revo HANDY app closes, and a message appears indicating that Revo HANDY has stopped.

This means that the Smartpay (BBVA) or SmartPOSComercia (CaixaBank) payment application is not installed or is not correctly configured on the terminal. Pressing the card icon should automatically open the payment application to perform the corresponding charge.


Revo HANDY app blocked:

1. Firstly, close the Revo HANDY app from the background applications and open it again.

2. Once the Revo HANDY app is open, double-click on the version number (for example, "v2.1.1") (at the bottom right).

3. The Debug Mode screen will appear. Ensure that Server is selected as Production and click on SAVE. This will reset the app.



4. Log in again.

Note: If the above steps do not work, close the app again, open it again, and go to the same screen, but instead of clicking on SAVE, click on DELETE APP’S DATA.
If all the above has not worked, restart the device.