https://www.guestpro.com/es/

- STATUS: ACTIVE

- COMPATIBLE VERSION: 3.5.1


1. WHAT IS GUESTPRO?
2. HOW DOES THE INTEGRATION BETWEEN GUESTPRO <-> REVO?
3. REVO CONFIGURATION
4. HOW TO MAKE A ROOM CHARGE?
5. HOW TO CANCEL A ROOM CHARGE?
6. HOW TO SEND THE REPORT Z TO GUESTPRO
7. GUESTPRO BACKOFFICE


1. WHAT IS GUESTPRO?

GuestPro Next generation hotel management.

By saving time and errors, staff will perform higher value tasks, focusing on the customer, the product and the competitors.

  • All in one:integrated environment enabling tasks automation
  • Cloud-native: no installation, easy-to-use, always available
  • Stable and secure, data protected in high performance datacenters
  • API-first: open system, easy to integrate.

2. HOW DOES THE INTEGRATION BETWEEN GUESTPRO <-> REVO?

This integration allows us to use GuestPro PMS with REVO. Now hotels can operate with an all-in-one multi-platform cloud system.

The integration GUESTPRO <-> REVO allows the combination of two Cloud systems in one, achieving a complete solution, which enables the following action:

  • Direct charges from REVO to the costumer’s account at the hotel/hostel (room/bed).
  • If set up by the customer, the restaurant's invoicing will also be sent to GuestPro.

3. REVO CONFIGURATION:

INTEGRATION CONFIGURATION

1. Access Revo XEF back-office.

2. Click on Integrations.

3. From the Add button, search for GuestPro.

4. Click on Add to get the integration.



5. Fill in the following information:



  • Active:

  • Name: Identifying name of the integration.

  • Test: Disabled.

  • Access Token: xxx

  • Access Token Secret: xxx

  • Hotel: xxx

    Note: Acces Token, Acces Token Secret and Hotel fields, are provided by GuestPro.

  • Only Room Charge: Enable if you only want to see in your PMS the data of the room charges.

  • Send synchronously (deprecated):

    • Activate: Invoices are sent to GuestPro when generated.
    • Disabled: Invoices will only be sent to GuestPro when the Report Z GuestPro option is clicked. To do so, go to the REVO menu r / Cash control (see section 6).

  • Extras: Set up of the general groups of the products in our catalogue with those of GuestPro (GuestPro Backoffice / Setup / Extras).

  • Default invoice series: Series ID you want to use by default in GuestPro (GuestPro Backoffice / Invoicing / Invoice series).

  • Invoice series: Setup of the invoicing series of our back-office (Counters) with those of GuestPro (GuestPro Backoffice / Invoicing / Invoice series).

  • Payment: Setup of the payment methods of our back-office with those of GuestPro (Backoffice GuestPro / Setup / Settings / Payment methods).

  • Room Charge Signature: Enable this option to require guests to sign when charging a room.

  • Print signature: Choose the option to print or not the signature.

6. Click on Save to confirm changes.


PAYMENT METHOD CONFIGURATION

1. Go to Configuration / Payment Methods.

2. Click on the +New button (located in the top right corner).

3. Add the following payment method:



  • Active:

  • Name: GuestPro (⚠ This name must be exactly the same).

  • Open cash drawer: Disabled.

  • Requires end till: Disabled.

  • Change strategy: Not allowed.

4. Click on Save to confirm the changes.


The integration is fully set up!


4. HOW TO MAKE A ROOM CHARGE:

1. In a new order with products, press on the pay button.



2. Select other payment methods.



3. Select GuestPro from the list.



4. Enter the room number in the search box.

Note: You can only search by room number and not by guest name.



5. Press the enter key on the device’s keypad.

6. Select the room.

7. If we have enabled the "Room Charge Signature" option in the configuration: We ask the customer to sign the authorisation and confirm .



8. The receipt will be printed automatically or, depending on the Setup, You will be asked whether you want to print it or not.


5. HOW TO CANCEL A ROOM CHARGE:

1. In Revo XEF, press on r, to access the menu.

2. Select Historic data.



3. Locate the order in the Closed orders, select the order to refund.

4. Press on the actions button and you will access the quick actions screen.

5. Select the option Do a refund.



6. Press the OK button to confirm the process.



7. Enter the room number in the search box.

Note: You can only search by room number and not by guest name.



8. Press the enter key on the device’s keypad.

9. Select the room.

10. If we have enabled the "Room Charge Signature" option in the configuration: We ask the customer to sign the authorisation and confirm .



11. The receipt will be printed automatically or, depending on the Setup, you will be asked whether you want to print it or not.

12. Also, in the Historic data section of Revo XEF menu, a new negative record will appear. Here, you can observe the following information:

  • Refund number order.
  • Receipt with negative amount.
  • The original invoice number from the refund originates.



6. HOW TO SEND THE REPORT Z TO GUESTPRO:

IMPORTANT: This function is only availabre if the Send synchronously (deprecated) option in the GuestPro integration settings is unchecked. See section 3.

The reports will be generated and automatically sent to GuestPro overnight, so it is crucial to perform the end-of-shift closure:

1. In Revo XEF, by pressing the r key, we will access the menu.

2. Navigate to Cash Control.



3. Choose the option Close Turn.



4. Upon closing the shift, invoices for the day will be sent to GuestPro during the early morning in a grouped manner.

5. We can check the invoices sent in the GuestPro Backoffice.

IMPORTANT: If duplicate invoices are generated, you should contact GuestPro to rectify the duplications.

If we press the Report Z GuestPro button, the following error will appear:



7. GUESTPRO BACKOFFICE

From the GuestPro's Backoffice, the order record (and of its returns, if one has been placed) will appear in the Extras module of the customer's file.