- STATUS: ACTIVE

- COMPATIBLE VERSION: 3.5.1



  1. WHAT IS GUESTPRO?

  2. HOW DOES THE INTEGRATION BETWEEN GUESTPRO AND REVO WORKS?

  3. REVO SETUP

  4. HOW TO MAKE A ROOM CHARGE?

  5. HOW TO CANCEL A ROOM CHARGE?

  6. SEND REPORT Z TO GUESTPRO

  7. GUESTPRO BACK OFFICE

1. WHAT IS GUESTPRO?

GuestPro Next generation hotel management.

By saving time and errors, staff will perform higher value tasks, focusing on the customer, the product and the competitors.

  • All in one:integrated environment enabling tasks automation
  • Cloud-native: no installation, easy-to-use, always available
  • Stable and secure, data protected in high performance datacenters
  • API-first: open system, easy to integrate.

2. HOW DOES THE INTEGRATION BETWEEN GUESTPRO AND REVO WORKS?

This integration allows us to use GuestPro PMS with REVO. Now hotels can operate with an all-in-one multi-platform cloud system.

The integration GUESTPRO <-> REVO allows the combination of two Cloud systems in one, achieving a complete solution, which enables the following action:

  • Direct charges from REVO to the costumer’s account at the hotel/hostel (room/bed).

  • If set up by the customer, the restaurant's invoicing will also be sent to GuestPro.


3. REVO SETUP:

1. Access Revo XEF Back-office: revoxef.works

2. Click on: Integrations

3. From the Add button, search for GuestPro.



4. Click on Add to get the integration.


5. Fill in the following information:



  • Enabled: √

  • Name: Identifying name of the integration.

  • Test: Disabled

  • Access Token: xxx

  • Access Token Secret: xxx

  • Hotel: xxx

NOTE: Acces Token, Acces Token Secret and Hotel fields, are provided by GuestPro.

  • Only Room Charge: Enable if you only want to see in your PMS the data of the room charges.

  • Send synchronously (deprecated):

    • Activate: Invoices are sent to GuestPro when generated.
    • Disabled: Invoices will only be sent to GuestPro when the "Report Z GuestPro" option in the REVO menu is clicked (r) -> Cash control (see section 6).

  • Extras: Set up of the general groups of the products in our catalog with those of GuestPro (GuestPro back office -> Setup -> Extras).

  • Default invoice serie: Series ID you want to use by default in GuestPro (GuestPro back office -> Invoicing -> Invoice series).

  • Invoice series: Setup of the invoicing series of our Back-office (Counters) with those of GuestPro (GuestPro back office -> Invoicing -> Invoice series).

  • Payment: Setup of the payment methods of our Back-office with those of GuestPro (back office GuestPro -> Setup -> Settings -> Payment methods).

6. Click on Save to confirm changes.

7. Create a new payment method: To do so, go to Setup / Payment method

8. Click on the + NEW button (located in the top right corner).

9. Add the following payment method:



  • Enabled: √

  • Name: GuestPro (⚠ This name must be exactly the same).

  • Open cash drawer: Disabled

  • Requires end till: Disabled

  • Change strategy: Not allowed.

10. Click on Save to confirm the changes.


The integration is fully set up!


4. HOW TO MAKE A ROOM CHARGE:

1. In a new order with products, press on the pay button.



2. Select other payment methods.


3. Select GuestPro from the list.



4. Enter the room number in the search box.

Note: You can only search by room number and not by guest name.



5. Press the “enter” key on the device’s keypad.

6. Select the room.

7. Confirm the charge by pressing OK.



8. The receipt will be printed automatically or, depending on the Setup, You will be asked whether you want to print it or not.


5. HOW TO CANCEL A ROOM CHARGE:

1. In Revo XEF, press on r, to access the menu.

2. Select Historic data.



3. Locate the order in the "Closed" orders, select the order to refund.

4. Press on the actions button and you will access the quick actions screen.



5. Select the option "Do a refund".



6. Press the "OK" button to confirm the process.



7. Select the room to be charged.



8. Confirm the amount to be charged to the room.



9. The receipt will be printed automatically or, depending on the Setup, you will be asked whether you want to print it or not.

10. Also, in the “Historic data” section of Revo XEF menu > “Closed orders”, a new negative record will appear. Here, you can observe the following information:

  1. Refund number order.
  2. Receipt with negative amount.
  3. The original invoice number from the refund originates.


6. SEND REPORT Z TO GUESTPRO:

Note: This function is only availabre if the "Send synchronously (deprecated)" option in the GuestPro integration settings is unchecked (See section 3).

To send GuestPro the day's invoices grouped:

1. In Revo XEF, press on r, to access the menu.

2. Select Cash control.

3. Select Report Z GuestPro.

4. This will send GuestPro the day's invoices grouped. If everything went well, you will get a confirmation message. If not, you will receive an error message.

5. Check the invoices sent in the GuestPro back office.

Important: To avoid duplications, only use this option once. If duplicate invoices are generated, you should contact GuestPro to correct the duplicate invoices.


7. GUESTPRO BACK OFFICE

From the GuestPro back office, the order record (and of its returns, if one has been placed) will appear in the "Extras" module of the customer's file.