Do you find that some orders disappear?

There are several reasons why an order may not be saved:

1. Connection issues.

If you have ADSL or use a router from any company to connect to REVO, it’s common to experience intermittent signal dropouts, even with good coverage. This can cause an error when sending or saving an order in the app.

In REVO, the message appears: "Failed to save the order. Do you want to retry or cancel?" It’s very important to press retry until the order is saved. If you choose cancel, the order won’t be saved and will disappear.

At REVO, we recommend using a different Wi-Fi antenna than the one provided by your internet company, and ensuring that the connection is stable. Additionally, it’s important to have a backup line (4G) to keep working if there are long internet outages. Contact your REVO distributor for more information.

2. Locking the iPad.

If you lock the device just after sending an order to the kitchen, it may cause an error when saving. Depending on your connection, sending an order may take 2-3 seconds, and locking the device before it’s complete can result in failure.

If you unlock the iPad and see an error while saving the order, this is the cause. Avoid locking the device too quickly, and you’ll see that the issue resolves itself.