- STATUS: ACTIVE

- COMPATIBLE VERSION: 3.4



  1. WHO IS ROOMRACCOON?

  2. HOW DOES THE INTEGRATION BETWEEN ROOMRACCOON AND REVO WORK?

  3. REVO SETTINGS

  4. HOW TO MAKE A ROOM CHARGE

  5. HOW TO CANCEL A ROOM CHARGE

  6. HOW TO MAKE A ROOM CHARGE WITH DISCOUNTS

  7. ROOMRACCOON BACK OFFICE

1. WHO IS ROOMRACCOON?

RoomRaccoon is a provider of All-in-One Cloud Hotel Software solutions (PMS + Channel Manager + Booking Engine with integrated online payment gateway) where you can manage and automate price changes, restrictions, online agency reservations (Booking.com, Expedia, among others) from a single system. In addition to billing, reports, recommendations to increase sales, online check in, discount codes, upselling, and many more features. Get commission-free reservations with the RoomRaccoon booking engine, and increase your occupancy by distributing your hotel rooms to multiple booking channels.


2. HOW DOES THE INTEGRATION BETWEEN ROOMRACCOON AND REVO WORK?

This integration allows us to use one of the most innovative PMS with Revo. Now hotels can operate with an all-in-one multi-platform cloud system.

The ROOMRACCOON <-> REVO integration allows us to combine two Cloud systems in one, achieving a complete solution, which enables the following action to be carried out:

  • Charges directly from Revo to the client's account at the hotel / hostel (room / bed). Only the income of hotel guests is transferred to the PMS for billing at check-out.

3. REVO SETTINGS:

1. We access to the Revo XEF Back Office: revoxef.works

2. Click on: Integrations

3. From the button Add, we search RoomRaccoon.



4. Click on Add to add the integration.


5. We fill in the following information:



  • Active:

  • Name: Identifying name of the integration.

  • Test: Disabled

  • Api key: xxx

  • Hotel Id: xxx

NOTE: The Api key and the Hotel Id are provided by RoomRaccoon.

6. Press Save to confirm the changes.

7. In the next step, we will have to create the payment method. To do this, access to Configuration / Payment Methods

8. Click on the button + NEW (located in the upper right corner).

9. We add the following payment method:



  • Active:

  • Name: RoomRaccoon (⚠ This name must be written exactly this way).

  • Open Cash Drawer: Disable

  • Requires end till: Disable

  • Change strategy: Not Allowed.

10. We press again Save to confirm the changes.


The integration is now fully configured!


4. HOW TO MAKE A ROOM CHARGE:

1. In a new order with products, click on the payment button.



2. We choose other payment methods.

3. We select RoomRaccoon from the list.



4. We enter the room number in the search engine.

Note: You can only search by room number and not by guest name.

5. Click on the "enter" key on the device keyboard.

6. We select the client by clicking on.



7. We confirm the charge by clicking on OK.



8. The receipt will be printed automatically or, depending on the configuration, it will ask us whether we want to print it or not.


5. HOW TO CANCEL A ROOM CHARGE:

1. In Revo XEF, by clicking on the r, we will access to the menu.

2. We choose the option Historic data.



3. We locate the order in "Closed" orders and select the order to be refund.

4. We click on the actions button, and we will access to the quick actions window.

5. We select the option "I want to do a refund".



6. We choose the option "Full refund".



7. We will note the reason of the refund.

8. We click on "Refund" to confirm the process.

Note: It is essential to select the option "Full refund" in order to process the automatic refund of the full amount.



9. A new order will be opened with the negative products, and we will click on the pay button.

10. We will select the option "Refund".



11. We choose again other Payment method.

12. We select RoomRaccoon in the list.



13. We enter the room number in the search engine.

Note: You can only search by room number and not by guest name.

14. We click on the "enter" key on the device keyboard.

15. We select the client.



16. We confirm the refund by clicking on OK.



17. The receipt will be printed automatically with a negative amount or, depending on the configuration, it will ask us whether we want to print it or not.

18. Also, in the "Historic data" section of the Revo XEF menu > "Closed Orders", a new negative record will appear. Here, we can observe the following information:

  1. Refund order number.
  2. Ticket with negative amount.
  3. Original order number where the refund comes from.


6. HOW TO MAKE A ROOM CHARGE WITH DISCOUNTS

In Revo XEF, general discounts can be applied to an order or directly to the products. With this integration, there is a limitation on general discounts to an order, so a discount must always be applied to the product. Here are two ways to do it:

Note: If we apply a general discount on the order, when choosing the Room Raccoon payment method, an error will be displayed.

1. Apply a discount to a product in the order.

1. We will click on the product line.

2. In the window that opens, we will select the option discounts.



3. We choose the discount to apply.

4. Click outside the window to apply the discount.



5. The discount is applied to the product.



2. Apply a discount to one or several products in multiple ways:

This option is very useful when we need to apply a discount to many products in an order. In this way, we will speed up the process.

1. From the "orange percentage" icon, we will press, and immediately we will slide up.

2. A new window will open in which all the products of the order will appear, as well as all the discounts configured in the Revo XEF Back Office. We will select the type of discount by sliding from left to right in the list of discounts.

3. We will select all the products to which we want to apply a discount determining, being able to apply different discounts to different products. As an alternative, we will choose all products to apply a general discount.

To cancel an applied discount, we will click on the product again.



7. ROOMRACCOON BACK OFFICE

From the RoomRaccoon’s back office, the record of the order (and its refund, in the case of having made one) will appear in the "Reservation" module of the client's file. In the event that a discount has been applied, the product (s) will appear with the discount already applied.