- STATUS: ENABLED

- COMPATIBLE VERSION: 3.4


1. WHAT IS ROOMRACCOON?
2. HOW DOES THE INTEGRATION BETWEEN ROOMRACCOON AND REVO WORK?
3. CONFIGURATION IN REVO
4. HOW TO MAKE A ROOM CHARGE
5. HOW TO CANCEL A ROOM CHARGE
6. HOW TO MAKE A ROOM CHARGE WITH DISCOUNTS
7. ROOMRACCOON BACK OFFICE


1. WHAT IS ROOMRACCOON?

RoomRaccoon is a provider of All-in-One Cloud Hotel Software solutions (PMS + Channel Manager + Booking Engine with integrated online payment gateway) where you can manage and automate price changes, restrictions, online agency reservations (Booking.com, Expedia, among others) from a single system.

In addition to billing, reports, recommendations to increase sales, online check in, discount codes, upselling, and many more features. Get commission-free reservations with the RoomRaccoon booking engine, and increase your occupancy by distributing your hotel rooms to multiple booking channels.


2. HOW DOES THE INTEGRATION BETWEEN ROOMRACCOON AND REVO WORK?

This integration allows us to use one of the most innovative PMS with REVO. Now hotels can operate with an all-in-one multi-platform cloud system.

The ROOMRACCOON <-> REVO integration allows us to combine two Cloud systems in one, achieving a complete solution, which enables the following action to be carried out:

  • Charges directly from REVO to the client's account at the hotel / hostel (room / bed). Only the income of hotel guests is transferred to the PMS for billing at check-out.

3. CONFIGURATION IN REVO


INTEGRATION CONFIGURATION

1. Access the Revo XEF back-office.

2. Click on Integrations

3. From the button Add, search RoomRaccoon.

4. Click Add to add the integration.



5. Fill in the following information:



  • Active:

  • Name: Identifying name of the integration.

  • Test: Disabled

  • API key: xxx

  • Hotel ID: xxx

    Note: The Api key and the Hotel Id are provided by RoomRaccoon.

  • Room Charge Signature: Enable this option to require guests to sign when charging a room.

  • Print signature: Choose the option to print or not the signature.

6. Press Save to confirm the changes.


PAYMENT METHOD CONFIGURATION

1. Access to Configuration / Payment Methods

2. Click on the button +New (located in the upper right corner).

3. Add the following payment method:



  • Active:

  • Name: RoomRaccoon (⚠ This name must be written exactly this way).

  • Open Cash Drawer: Disabled.

  • Requires end till: Disabled.

  • Change strategy: Not Allowed.

4. Click again Save to confirm the changes.

The integration is now fully configured!


4. HOW TO MAKE A ROOM CHARGE:

1. In a new order with products, click on the payment button.



2. Choose other payment methods.



3. Select RoomRaccoon from the list.



4. Enter the room number in the search engine.

Note: You can only search by room number and not by guest name.



5. Press the enter key on the device’s keypad.

6. Select the room.

7. If we have enabled the "Room Charge Signature" option in the configuration: We ask the customer to sign the authorisation and confirm .



8. The receipt will be printed automatically or, depending on the configuration, it will ask us whether you want to print it or not.


5. HOW TO CANCEL A ROOM CHARGE:

1. In Revo XEF, by clicking on the r, you will access to the menu.

2. Choose the option Historic data.



3. Locate the order in Closed orders and select the order to be refund.

4. Click on the actions button, and access the quick actions window.

5. Select the option Do a refund.



6. In the following information note, confirm by clicking on OK.



7. Enter the room number in the search engine.

Note: You can only search by room number and not by guest name.



8. Press the enter key on the device’s keypad.

9. Select the room.

10. If we have enabled the "Room Charge Signature" option in the configuration: We ask the customer to sign the authorisation and confirm .



11. The receipt will be printed automatically with a negative amount or, depending on the configuration, it will ask whether you want to print it or not.

12. Also, in the Historic Data section of the Revo XEF menu, a new negative record will appear. Here, you can observe the following information:

  • Refund order number.
  • Ticket with negative amount.
  • Original order number where the refund comes from.



6. HOW TO MAKE A ROOM CHARGE WITH DISCOUNTS

In Revo XEF, general discounts can be applied to an order or directly to the products. With this integration, there is a limitation on general discounts to an order, so a discount must always be applied to the product. Here are two ways to do it:

Note: If you apply a general discount on the order, when choosing the Room Raccoon payment method, an error will be displayed.

Apply a discount to a product in the order.

1. Click on the product line.

2. In the window that opens, select the option discounts.



3. Choose the discount to apply.

4. The discount is applied to the product.



Apply a discount to one or several products in multiple ways:

This option is very useful when we need to apply a discount to many products in an order. In this way, we will speed up the process.

1. Click on the icon icon, and select the products you want to apply the discount to.

2. Subsequently, click on and select Discounts and apply the discount you are interested in.



Note: To cancel an applied discount, click on the product and then on discounts.


7. ROOMRACCOON BACK-OFFICE

From the RoomRaccoon’s back-office, the record of the order (and its refund, in the case of having made one) will appear in the "Reservation" module of the client's file.

In the event that a discount has been applied, the product (s) will appear with the discount already applied.