- STATUS: ACTIVE
- COMPATIBLE VERSION: 3.3
1. WHAT IS HOTELGEST? 2. HOW DOES THE INTEGRATION BETWEEN HOTELGEST <-> REVO WORK? 3. CONFIGURATION ON REVO 4. HOW TO MAKE A ROOM CHARGE 5. HOW TO CANCEL A ROOM CHARGE
1. WHAT IS HOTELGEST?
Hotelgest is a provider of tourist management software solutions (PMS + mobile app with document scanner + Channel Manager integration + Booking Engine) where you can manage prices, restrictions, and reservations from a majority of online agencies (Booking.com, Expedia, among others) from a single dashboard. In addition to billing, reports, recommendations to increase sales, and many more features.
2. HOW DOES THE INTEGRATION BETWEEN HOTELGEST <-> REVO WORK?
This integration allows us to use one of the most innovative PMS with REVO. Now hotels can operate with an all-in-one, multi-platform Cloud system that saves you 90% of your daily tasks, making your accommodation 100% autonomous.
The HOTELGEST <-> REVO integration allows us to combine two Cloud systems into one, providing a complete solution that enables the following actions:
- Charges directly from Revo to the customer's account at the hotel/hostel (room/bed).
- Customer search.
3. CONFIGURATION ON REVO
INTEGRATION CONFIGURATION
1. Access the back-office of REVO.
2. Click on Integrations.
3. From the Add button, search for Hotelgest and click Add.
4. Fill in the following information:
-
Active: Enabled.
-
Name: Identifying name for the integration.
-
Test: Disabled.
-
PCode: The PCode is provided by Hotelgest.
-
General Group IDs: Select the general group created in Revo XEF from the dropdown and link it to the general group in Hotelgest. Here it explains how to find the general group codes in Hotelgest.
-
Tax IDs: Choose the tax created in Revo XEF from the dropdown and link it to the tax in Hotelgest. Here it explains how to find the tax codes in Hotelgest.
-
Room charge signature: Activate to request room charge signature.
-
Print signature: Choose the option to print or not print the signature.
5. Click Save to confirm the changes and access the following sections.
PAYMENT METHOD CONFIGURATION
1. Go to Configuration / Payment Methods.
2. Click on the +New button (located in the top right corner).
3. Add the following payment method:
-
Active:
-
Name: Hotelgest (⚠ This name must be exactly the same)
-
Open cash drawer: Disabled.
-
With final cash fund: Disabled
-
Currency management: Not allowed.
4. Click Save to confirm the changes.
We now have the integration completely configured!
4. HOW TO MAKE A ROOM CHARGE:
1. On a new order with products, click on the pay button.
2. Choose other payment methods.
3. Select Hotelgest.
4. All occupied rooms will be displayed.
Note: You can search by room number or by guest name in the search bar.
5. Click the Enter key on the device keyboard.
6. Select the room.
7. If you have activated the "Room charge signature" option in the configuration: Ask the customer to sign the authorization and confirm .
8. Automatically, the receipt will be printed or, depending on the configuration, it will ask you whether you want to print it or not.
5. HOW TO CANCEL A ROOM CHARGE:
1. From the REVO menu r, select the history option.
2. Locate the order and click on the actions button .
3. Select the Make a refund option.
4. In the informative note that appears, confirm by clicking OK.
5. Select the customer again.
Note: You can search by room number or by guest name.
6. Click the Enter key on the device keyboard.
7. Select the room.
8. If you have activated the "Room charge signature" option in the configuration: Ask the customer to sign the authorization and confirm .
9. Automatically, the receipt will be printed or, depending on the configuration, it will ask you whether you want to print it or not.
10. Also, in the History section, the new refund record will appear in negative. Here, you can see the following information:
- Refund order number.
- Ticket with negative amount.
- Original order number from which the refund originates.
